Frequently Asked Questions about Library Closing/COVID-19
Updated- April 3, 2020- Sections updated:
- #14- "Can I access the OWWL2Go digital collection if I do not have a library card?"
- #15- "What is the status of library events and requests to use library meeting rooms?"
- "I have questions! How can I contact you?" A: The Geneva Public Library Help Line will be open to call Monday through Friday, from 9 AM to 5 PM: 315-521-8039. You can also email the library at email@example.com
- "Is there a way to see what resources are available to Geneva residents in the wake of the pandemic?" A: Geneva's COVID-19 task force has launched a new website, ConnectGeneva.com to help community members learn what's happening in Geneva, connect to resources, find information and videos from community agencies and individuals, and provide feedback about needs or issues they believe need to be addressed.
- "When will my borrowed items be due? I don't want to owe fines." A: Your books and other materials will all be due no earlier than Tuesday, June 30th. All due dates will be extended if the library remains closed beyond that date. All fines will be waived, so that all materials can be returned when the library opens.
- "Will I be able to return books while the library is closed?" A: No. Out of concern for staff health, the Book Drop outside the building, next to the Castle Street entrance, will be blocked off and we will not be accepting returns until the library reopens. Please hold onto your items until then. If you leave items outside the library and they are lost, stolen or damaged, you will be held responsible.
- "Can I place holds on items from other libraries while the library is closed?" A: No. neither library staff nor patrons will be able to order library materials from another member library until at least April 3. Additionally, delivery services, which will result in no movement of library materials between member libraries, has also been suspended until further notice. Please refer to OWWL.org for up-to-date information.
- "How will I access the internet?" A: The library's wireless network, OWWL, has no password. We have extended the hours to allow for 24/7 access if you are near the building. If you are a student (K-12 or college), Spectrum is offering 60 days of free internet. You can call 1-844-488-8395 to learn more about this. (The Geneva Public Library is not affiliated with this program in any way.)
- "How will I find something to read if the library is closed?" A: You can use your library card to log into the Libby or Overdrive apps on your phone or tablet. With Libby and Overdrive, you can access thousands of digital titles- eBooks, eAudiobooks and eMagazines.
- "Can you recommend other resources and digital services?" A: Certainly! For children, we have a collection of links to online resources the Victor Farmington Library has a wonderful guides to education, enriching, and fun online resources. We also recommend visiting our Mango Language subscription to learn a new language and using research databases provided by NOVELNY.
- "I had a tax appointment with AARP or Blueprint. What now?!" A: All tax appointments have been cancelled. AARP has made the decision, nationally, to no longer offer tax appointments for the rest of the year. You can find more information about AARP Tax Aide at aarpfoundation.org/taxhelp. If you had an appointment scheduled with Blueprint Geneva (evening and Saturday appointments), please contact them via phone at 315-577-3775 or firstname.lastname@example.org.
- "What will happen with the construction at 226 Castle Street?" A: Governor Cuomo issued an executive order stating that all non-essential construction must shut down except emergency construction. There is a exclusion to the order that permits single employees to work on a job site. At this time we expect this order to delay the timeline for the completion of the site grading and parking lot construction bid process but do not know whether it will require all construction to be halted.
- "Is there a resource for those that are worried about consistent access to food during the outbreak?" A: Yes, Cornell Cooperative Extension of Ontario County is maintaining a resource guide here, http://cceontario.org/home-family/resources-during-covid-19-outbreak.
- "Can I access Ancestry.com Library Edition from Home" A: Yes! ProQuest has expanded the Library's subscription to Ancestry.com Library Edition to allow access from home. Users will need a library card and password. Click here to access Ancestry.com Library Edition.
- "Will the Library's tax vote scheduled for May 19 be impacted by COVID-19?" A: Yes. Based on an executive order from Governor Cuomo, all library tax votes and trustee elections scheduled to take place in April or May must be postponed until at least June 1. We will update our tax vote website as we know more.
- "Can I access the OWWL2Go digital collection if I do not have a library card?" A: Yes! As of April 3, users can sign up for an instant digital library card by following the prompts on the OWWL2Go website. A mobile phone number is required. At this time, the digital library card only provides access to the OWWL2Go collection and not to other resources available with a regular library card.
- "What is the status of library events and requests to use library meeting rooms?" A: All library programs and reservations for library meeting spaces through May 10 will be postponed or cancelled. Library staff will be contacting performers as well as those that have reserved meeting spaces or registered for programs. If you have a question regarding a program, please call 315-521-8039.