Frequently Asked Questions about Library Closing/COVID-19
Click here to view the Library's Covid-19 Reopening Plan.
Updated- June 16, 2020- Sections updated:
Updated- June 16, 2020- Sections updated:
- #1- "I have questions! How can I contact you?"
- #2- "When will the library reopen?"
- #3- "What services will be available when the library reopens?"
- #6- "Will I be able to return books while the library is closed?"
- I have questions! How can I contact you?" A: Library staff are working in the building intermittently and are checking voicemails left on our main lines. Please call us at 315-789-5303 or send us an email at email@example.com
- "When will the library reopen?" A: We are scheduled to reopen on Tuesday, June 30 at 9:00 AM barring any mandates from NYS or new guidance from the State or other stakeholders. Please click on the link above to view the Library's Reopening Plan.
- "What services will be available when the library reopens?" A: For at least the first month after we reopen, our focus will be on the circulation of materials, including curbside pickup services, and basic reference services such as faxing, scanning, and photocopying. Please click on the link above to view the Library's Reopening Plan, which includes information on what services will be offered.
- "Is there a way to see what resources are available to Geneva residents in the wake of the pandemic?" A: Geneva's COVID-19 task force has launched a new website, ConnectGeneva.com to help community members learn what's happening in Geneva, connect to resources, find information and videos from community agencies and individuals, and provide feedback about needs or issues they believe need to be addressed.
- "When will my borrowed items be due? I don't want to owe fines." A: Your books and other materials will all be due no earlier than September 30th. All due dates will be extended if the library remains closed beyond that date. All fines will be waived, so that all materials can be returned when the library opens.
- "Will I be able to return books while the library is closed?" A: Beginning Tuesday, June 16 at 10:00 AM, the Library's Castle St. book drop will be open for patrons to return items. When you return items please be aware of the following: 1) returned items will be quarantined for a minimum of 72 hours and will not be checked in until after the quarantine period. Patrons will not be subject to overdue fines for time that materials are sitting in quarantine, but items will still appear on their library accounts. 2) All checked out items are not due to September 30, 2020 so those that are uncomfortable with or unable to return materials need not return items at this time. If you leave items outside of the book drop and they are lost, stolen or damaged, you may be held responsible.
- "Can I place holds on items from other libraries while the library is closed?" A: No. neither library staff nor patrons will be able to order library materials from another member library until further notice. Additionally, delivery services, which will result in no movement of library materials between member libraries, has also been suspended until further notice. Please refer to OWWL.org for up-to-date information.
- "How will I access the internet?" A: The library's wireless network, OWWL, has no password. We have extended the hours to allow for 24/7 access if you are near the building. If you are a student (K-12 or college), Spectrum is offering 60 days of free internet. You can call 1-844-488-8395 to learn more about this. (The Geneva Public Library is not affiliated with this program in any way.)
- "How will I find something to read if the library is closed?" A: You can use your library card to log into the Libby or Overdrive apps on your phone or tablet. With Libby and Overdrive, you can access thousands of digital titles- eBooks, eAudiobooks and eMagazines.
- "Can you recommend other resources and digital services?" A: Certainly! For children, we have a collection of links to online resources the Victor Farmington Library has a wonderful guides to education, enriching, and fun online resources. We also recommend visiting our Mango Language subscription to learn a new language and using research databases provided by NOVELNY.
- "I had a tax appointment with AARP or Blueprint. What now?!" A: All tax appointments have been cancelled. AARP has made the decision, nationally, to no longer offer tax appointments for the rest of the year. You can find more information about AARP Tax Aide at aarpfoundation.org/taxhelp. If you had an appointment scheduled with Blueprint Geneva (evening and Saturday appointments), please contact them via phone at 315-577-3775 or firstname.lastname@example.org.
- "What will happen with the construction at 226 Castle Street?" A: The Phase 1 demolition phase has been completed and the former Touhey Insurance Building site has been demolished and prepped for construction of the new parking lot. The Library is planning to go out for bid for construction of the parking lot on May 11, with the bid opening set for June 18. Construction of the lot will start at some time after June 18 in accordance with any NY Pause guidelines.
- "Is there a resource for those that are worried about consistent access to food during the outbreak?" A: Yes, Cornell Cooperative Extension of Ontario County is maintaining a resource guide here, http://cceontario.org/home-family/resources-during-covid-19-outbreak.
- "Can I access Ancestry.com Library Edition from Home" A: Yes! ProQuest has expanded the Library's subscription to Ancestry.com Library Edition to allow access from home. Users will need a library card and password. Click here to access Ancestry.com Library Edition.
- "Will the Library's tax vote scheduled for May 19 be impacted by COVID-19?" A: Yes. The tax vote has been rescheduled for Tuesday, June 9. The deadline for mailed votes has been extended to Tuesday, June 16. The vote will be held via absentee ballot along with the Geneva City School District's vote, with no in-person voting. Please refer to the Library's tax vote website for more information.
- "Can I access the OWWL2Go digital collection if I do not have a library card?" A: Yes! Through the end of June, users can sign up for an instant digital library card by following the prompts on the OWWL2Go website. On July 1, the OWWL system will be unveiling a new digital library card registration process. A mobile phone number is required. At this time, the digital library card only provides access to the OWWL2Go collection and not to other resources available with a regular library card.
- "What is the status of library events and requests to use library meeting rooms?" A: All library programs and reservations for our large library meeting spaces through July have been postponed or cancelled. The Library will determine restart dates for meeting room usage and programming in concert with guidelines from NYS. Library staff will be contacting performers as well as those that have reserved meeting spaces or registered for programs. If you have a question regarding a program, please call 315-521-8039.