Curbside Pickup Procedures
Effective July 6, 2021:
Before the library building opens to the public, held materials may be picked up curbside on Mondays-Fridays between 8:30 AM-9:00 AM.
If a patron requests curbside pickup during open building hours as a reasonable accommodation due to health or accessibility concerns, they are asked to contact the Library’s Reference Desk at 315-781-2935 prior to arrival.
Procedures:
To request curbside pickup, patrons must use the following process:
Before the library building opens to the public, held materials may be picked up curbside on Mondays-Fridays between 8:30 AM-9:00 AM.
If a patron requests curbside pickup during open building hours as a reasonable accommodation due to health or accessibility concerns, they are asked to contact the Library’s Reference Desk at 315-781-2935 prior to arrival.
Procedures:
To request curbside pickup, patrons must use the following process:
- Patrons should only request curbside pickup if they have received an email, text, or phone notification that they have held materials available for pickup.
- Patrons must call the Library’s Reference Desk line at 315-781-2935 and request to pick up their materials curbside.
- A library staff member will ask for the patron’s library card number or account verification information, confirm the availability of the requested materials, and check out the items to the patron.
- A library staff member will advise the patron to park in front of the Castle St. entrance, or as close as possible, if they have not already done so already, and to call the Library again once they have arrived.
- In order to receive curbside pickup, a patron must be able to call the Library from their parking place, as we are not scheduling specific pickup times.
- The patron will provide information regarding where they have parked, the color/other identifying information about their vehicle, and any specific instructions regarding where to place the items.
- The staff member will bring the materials out to the vehicle.