Curbside Pickup Procedures
If you are taking a vehicle to the library:
If you are not taking a vehicle:
- Patrons should only request curbside pickup if they have been notified that they have held materials available for pickup.
- Patrons must call the Library’s Main Desk line at 315-789-5303, option 4 and request to pick up their materials curbside.
- A library staff member will ask for the patron’s library card number or account verification information, confirm the availability of the requested materials, and check out the items to the patron (if they have not been checked out already).
- A library staff member will advise the patron to park in front of the Castle St. entrance, or in a parking space on Castle St, if they have not already done so already, and to call the Library again once they have arrived.
- In order to receive curbside pickup, a patron must be able to call the Library from their parking place, as we are not scheduling specific pickup times.
- The patron will provide information regarding where they have parked and the color/other identifying information about their vehicle.
- The patron will then open their trunk or rear door so materials can be placed there.
- The staff member will bring the materials out and close the trunk/door.
If you are not taking a vehicle:
- Patrons should only request curbside pickup if they have been notified that they have held materials available for pickup.
- Patrons must call the Library’s Main Desk line at 315-789-5303, option 4 and request to pick up their materials curbside.
- A library staff member will ask for the patron’s library card number or account verification information, confirm the availability of the requested materials, and check out the items to the patron (if they have not been checked out already).
- If a patron indicates that they are not taking a vehicle to the library, a library staff member will advise the patron to call the library again once they have arrived, if possible.
- If the patron cannot call when they arrive, they should provide a time when they plan to arrive.
- To avoid direct contact with the patron, a staff member will then leave the materials in a bag on a table in the Castle St. entranceway.